Due to the sensitive nature of research products and the potential for product degradation or contamination after shipment, peptide products are not eligible for return or exchange once they have left our facility.
Each order is documented prior to shipment to verify the products, quantities, and condition of the package.
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact our customer support team within 48 hours of delivery with your order number and photographs of the shipment and packaging. After verification, we will provide an appropriate replacement or other resolution.
If a shipment is confirmed lost by the carrier and tracking does not show delivery, we will reship the order at no additional cost.
If carrier tracking shows the package as delivered but you cannot locate it, please contact us promptly. We may ask you to confirm the shipping address and work with the carrier to investigate the delivery. Replacement or refund decisions will be based on the results of that investigation.
Because peptide products cannot be returned to inventory once shipped, change-of-mind returns are not accepted.
